1. Introduction
    1. Please read these terms and conditions (Terms) carefully. If you have any questions, please contact our team at info@nest321.com.
    2. The Terms form a legally binding contract between you and nest321 Ltd (Company Number 9882920) of One Kingdom Street, London W2 6BD (nest321).
    3. nest321 grants you a non-exclusive, limited and revocable licence to use and access our websites (www.nest321.com) and/or mobile application (together, the System) subject to these Terms.
    4. By browsing and using the System, you accept and agree to be bound by these Terms.
    5. You agree that we may change, update or otherwise amend the System and these Terms at our absolute discretion. We shall give notice of any changes on the System.
    6. In these Terms, “us”, “we” and “our” refer to nest321 and references to “you”, “your”, “they” and “their” is to you, the user.
    7. If you register to use the System and/or engage with any Consultant or Client on behalf of a company, you warrant and represent that you have the authority to bind that company.
  2. Overview
    1. We provide the System to help us work with businesses and organisations (Clients) to identify, contact and engage consultants (Consultants) to provide management, strategy, operations, financial and other consulting services (Projects). Consultants can create and manage their profile on the System and search for Projects.
    2. The performance of each Project is governed by a contract between nest321 and the Client and between nest321 and the Consultant (Engagement(s)), each incorporating these Terms and any Statement of Work agreed for the Project (Statement of Work).
    3. We do not accept any responsibility or legal liability whatsoever for any act or omission of the Consultant or the Client arising from or in connection with any Project or Engagement, beyond what is agreed within the Engagement.
    4. While we may assist with the resolution of any complaint or dispute relating to any Engagement(s), you acknowledge that any legal recourse arising from or in connection with the Engagement(s), whether for breach of contract or otherwise, is against the Consultant or Client (as applicable) and not against us, notwithstanding anything to the contrary in these Terms.
    5. You must cooperate with us in adhering to these Terms and comply with all reasonable requirements, including requests for information and documents relating to the Engagement(s).
  3. User Content
    1. You acknowledge that we and other users rely on the accuracy and completeness of such content and information provided during the registration process and otherwise on the System. You warrant and represent that all information provided to us is accurate, complete and not misleading and remains so.
    2. We are not responsible for editing or monitoring such content or information. We provide no guarantee or warranty that such content or information is accurate, complete and not misleading. We reserve the right to require evidence to verify such information and to delete any such content and information in our absolute discretion.
  4. System Conditions of Use
    1. It is a condition of use that:
      1. You are over the age of 18;
      2. You have the authority to offer or undertake any Engagement on behalf of your company;
      3. You register on the System to be able to offer or undertake any Engagement;
      4. You only use the System for lawful purposes;
      5. You do not engage in any defamatory, improper, indecent or offensive behaviour;
      6. You are not breaking any local, state, national or international law in your relevant jurisdiction by accessing this System;
      7. You will treat the System and its users with respect and will not partake in any conduct that could be considered abusive, bullying, harassment, degradation, insulting or otherwise contrary to social standards we adopt for the System;
      8. You must provide us with current, complete accurate information in the course of your using the System and to maintain and update this information in a timely manner and to ensure that such information is up to date prior to an Engagement;
      9. You do not breach any of the Terms.
    2. You agree not to undertake any of the following in connection with the System or any associated user, host, infrastructure or network:
      1. probe our website’s infrastructure, security or authentication measures;
      2. intentionally distribute, transmit or relate harmful code or virus (including spyware or malware), attempt to crash, overload, hack, interfere with or make any non bona fide communication, including overloading, flooding or spamming;
      3. send any unsolicited email or other communications, including commercial promotions, junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorised solicitation, hoaxing or phishing;
      4. use any robots or spiders to mine data or sell or modify any of the content or reproduce, display, publicly perform, distribute, or otherwise use any content in any way for any public or commercial purpose.
    3. You indemnify us for any loss or damage we suffer as a result of your breach of this clause.
  5. Access & System Availability
    1. You may be required to register to access certain features or parts of the System. We may accept, reject, suspend or remove access to the System and registration of any user in our absolute discretion, for example where we are not satisfied with compliance with these Terms.
    2. If you are provided with a username and password to access the System, it is your responsibility to keep your username and password secure and you indemnify us for any loss or damage we suffer as a result of unauthorised access to your account. You are solely responsible for the use of your account, irrespective of who it utilising it, whether with or without your permission.
    3. You agree to exercise reasonable care to maintain the security of your Logins and other account information (Account Information). You agree not to disclose your Account Information to anyone else and notify us promptly of any unauthorised use of your Account Information or any breach of security of which you become aware.
    4. You acknowledge that we are not required to keep the System available for your use and we make no guarantees, implied or express, as to the ongoing availability of the System, any Projects or Engagement(s).
    5. We accept no responsibility for the unavailability of this System, or any offer of Engagement(s) found on the System, and you agree that we are not liable for any loss or damage that you or any other person incurs by not being able to access the System.
  6. Intellectual Property
    1. The System and all related content is and remains the copyright and property of nest321 (including any source code, product recipes, usage data, ideas, enhancements, feature requests, suggestions or other information provided by any Client or any Consultant) and can be used for any purpose relating to the System or our business. Without our express written permission, you shall not copy the System for your own commercial purposes, including:
      1. Replicate or use the details and profiles of any Consultant;
      2. Replicate all or part of the System in anyway; or
      3. Incorporate all or part of the System in any other webpage, platform, application or other digital or non-digital format.
    2. We have moral and registered rights in its trademarks and you shall not copy, alter, use or otherwise deal in the marks without our prior written consent.
  7. Confidentiality
    1. You must maintain in confidence and use only for the purposes of using the System or completing any Engagement, all confidential information disclosed by us or other users. In particular, Consultants must not disclose information that is identified by any Client as subject to confidentiality obligations. You must notify us immediately upon becoming aware of a suspected or actual breach of this obligation.
    2. Where legally required to disclose confidential information that belongs to us or another user, you must inform that party of the requirement and liaise with that party prior to disclosing any confidential information (wherever practicable).
    3. For the purposes of this clause, confidential information includes any documents or information created, received or obtained by the Consultant from or on behalf of the Client, us or any other party in respect of any Engagement; all non-public information pertaining to any business must remain strictly confidential (including the identity of our Clients, the Statement of Work, the nature of and reasons for Client inquiries, and any content marked confidential).
  8. Third Party Platforms & Advertising
    1. The System may from time-to-time contain information and advertising from third parties (Third Parties). You consent to receiving this information as part of your use of the System.
    2. We are not responsible for any information transmitted by Third Parties or liable for any reliance you make upon the information or statements conveyed by Third Parties (or in relation to your dealings with Third Parties), nor are we responsible for the accuracy of any advertisements.
  9. Limitation of Liability & Disclosure of Warranties
    1. You agree that you use the System at your own risk. We do not control or vet user generated content for accuracy, nor do we have any obligation to monitor the use of our System or verify the identity of our users. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, express or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, accuracy, title or non-infringement.
    2. You acknowledge that we are not responsible for the conduct or activities of any Client or Consultant.
    3. You acknowledge that in using the System and in relation to the undertaking of any Engagement(s) you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
    4. We do not guarantee that your use of our System will be error-free, uninterrupted, safe from viruses or other harmful elements or that our System is completely secure.
    5. In no circumstances will we be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from your access to, or use of, or inability to use the System or any content, or in any way relating to any Engagement(s), whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not we knew or should have known of the possibility of such damage, to business interruption of any type, whether in tort, contract or otherwise.
    6. In all circumstances, you agree that our liability (if any) shall not exceed the lesser of the value of the Engagement Fees paid and £1,000.
  10. Indemnity
    1. You agree to indemnify us from and against any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of the System (and by each of your employees, officers, agents, contractors and representatives), including:
      1. the Project and any Engagement (including any Scope of Work, Special Conditions and variations);
      2. any information or documents provided by any user (including profile information and all related services, work product, deliverables or other materials);
      3. any breach by you of these Terms;
      4. any breach or alleged beach of third party intellectual property rights;
      5. any wilful act or omission, fraud, dishonesty, fraudulent misrepresentation, negligence.
  11. Privacy Policy
    1. You accept our and agree that you will not do anything that shall compromise our compliance with the Privacy Policy nor do anything contrary to the Privacy Policy insofar as your use of the System is concerned.
    2. We may amend the Privacy Policy from time-to-time without notice and at our absolute discretion, and by continuing to use the System you accept such changes.
  12. Termination
    1. We may end the agreement formed by the Terms immediately by giving you written notice. It is not essential for us to provide reasons for the termination. Where these Terms have been terminated you must immediately cease using the System.
    2. Consultants may terminate their use of the System by the procedure specified on our System, subject to completion of all Engagements in accordance with these Terms.
    3. Your use of the System may be cancelled at any time, for any reason, on a temporary or permanent basis. You must immediately cease using the System should you receive a notice cancelling your licence to use the System.
  13. Notices
    1. You can contact our customer service team by email info@nest321.com.
    2. We may collect feedback in connection with your use of the System to improve functionality and performance of the System. In accordance with our Privacy Policy, we shall only publish anonymous feedback publicly, unless you approve otherwise.
    3. You can direct notices, enquiries, complaints and so forth to Us using any other details published on the System. We will notify you of a change of details from time-to-time by publishing new details on the System.
    4. We will send you notices and other correspondence to the email address that you submit to the System, or that you notify us of from time-to-time. It is your responsibility to update your contact details as they change.
    5. A consent, notice or communication under this agreement is effective if it is sent as an electronic communication (having the meaning given to that term in Electronic Communications Act 2000 and the Electronic Signatures Regulations 2002) unless required to be physically delivered under law.
  14. General
    1. We may assign or otherwise create any interest in their rights under these Terms by giving you written notice.
    2. Any provision of these Terms, which is invalid or unenforceable in any jurisdiction, is, as to that jurisdiction, ineffective to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms or affecting the validity or enforceability of that provision in any other jurisdiction. The parties will negotiate in good faith to replace any such provision with a provision which is valid and enforceable and consistent with the intention of these Terms, so far as is reasonably practicable.
    3. These Terms form part of an ecommerce transaction and the parties agree that these Terms shall be accepted electronically and agreement to these Terms is formed and validly entered into electronically upon you successfully joining our System.
    4. The termination of these Terms will not affect the parties’ rights in respect of periods before the termination of these Terms.
    5. These Terms are governed by the laws of England & Wales and you submit to the non-exclusive jurisdiction of the courts in England.
  1. Introduction
    1. nest321 Ltd (we, us or our) is committed to complying with the EU’s General Data Protection Regulation 2018 and has published this Privacy Policy aiming to make it easy for our users, and the public to understand what data we collect and store, why we do so, how we receive and/or obtain that information, and the rights an individual has with respect to their data in our possession. Please read this Privacy Policy carefully as you are bound by it.
    2. This Privacy Policy together with our Terms & Conditions sets out the basis on which any personal data we collect from you, will be processed by us. By ticking the acceptance box when signing up to use our Services, and by your continued use of the Services, you agree to be bound by this policy.
    3. We handle data in our own right and also for and on behalf of our customers and users. This Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy. Our Privacy Policy does not apply to information we collect about businesses or companies, however it does apply to information about the people in those businesses or companies that we store.
    4. If you choose to submit or otherwise provide to us any information relating to another individual, you expressly warrant to us that you have obtained that individual’s prior written consent to the collection, use and processing of their information, in accordance with this Privacy Policy.
    5. Our service is not available to persons under the age of 18 years, unless with the permission of a parent or guardian and otherwise under appropriate supervision.
    6. You acknowledge that in the event that our assets are transferred to or acquired by a third party that such third party may continue to use your personal information in accordance with this policy.
  2. Who We Are
    1. nest321 Ltd is the data controller for the purposes of the EU’s General Data Protection Regulation 2018. We are a private limited company incorporated in England and Wales, having Company Number 9882920 and offices at One Kingdom Street, London W2 6BD.
    2. We provide the products and services offered on our website www.nest321.com (the “Services” and the “System” referred to within this policy).
    3. The data that we collect about individuals is necessary and incidental to:
      1. Providing the System and the other products and services that we offer; and
      2. The normal day-to-day operations of our business.
  3. Your Rights And How To Access And/Or Update Information
    1. You have a legal right to know what data we hold of you. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you.
      To make a Subject Access Request please write to the Attention of the Compliance Officer at our office address or email us to info@nest321.com, enclosing a scanned copy of a photographic ID (e.g. passport or driving licence). This is to ensure we only send your data to you, or a third party that you expressly authorize in writing to deal with for you.
    2. If you want to amend the data we hold, that is also very easy to do and you can do it at any time. You may review, edit, correct or delete any of your personal information directly on the System. As you have full access and control on what data you have provided us with, simply log in to the System and amend or delete the information as you see fit.
    3. If you want us to permanently delete your account from our systems, you can do so by writing to the Attention of the Compliance Officer at our office address or email us to info@nest321.com, enclosing a scanned copy of a photographic ID (e.g. passport or driving licence). This is to ensure we act on your request only.
    4. If an individual cannot update his or her own information, we will correct any errors in the data we hold about an individual within 7 days of receiving written notice from them about those errors.
    5. It is an individual’s responsibility to provide us with accurate and truthful data. We cannot be liable for any information that is provided to us that is incorrect.
    6. Access to your personal information may be denied on certain grounds including, for example: it is unlawful; it may have an unreasonable impact upon the privacy of other individuals; or your request is frivolous or vexatious. If we deny you access we will provide our reason for doing so at the time of your request.
    7. You can contact us to make any amendments to your consents. We have to advise you however, that opting out of some data storage will result in a loss of functionality of the website and a reduced user experience.
  4. What Information We Collect
    1. In the course of business it is necessary for us to collect data. This information allows us to identify who an individual is for the purposes of our business, share data when required for the use of services, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
      1. Personal Information. We may collect personal details such as an individual’s name, location, date of birth and other information that allows us to identify who the individual is;
      2. Contact Information. We may collect information such as an individual’s email address, telephone number, third-party usernames, address and other information that allows us to contact the individual;
      3. Financial Information. We may collect financial information related to an individual such as any bank or credit card details and other information that allows us to transact with the individual;
      4. Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
      5. Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities, including activities with our partners.
    2. We may collect other data about an individual, which we will maintain in accordance with this Privacy Policy.
    3. We may also collect non-data about an individual such as information regarding their computer, network and browser. This may include their IP address.
  5. How Information Is Collected
    1. Most information will be collected in association with an individual’s use of the System, our products and services, an enquiry about the System or generally dealing with us. However we may also receive data from other sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners. In particular, information is likely to be collected as follows:
      1. Registrations/Transactions. When an individual registers on the System, engages with us or another process whereby they enter data details or grant access to information in order to receive or access something from us;
      2. Contact/Access. When an individual contacts us in any way or an individual accesses us physically we may require them to provide us with details for us to permit them such access;
      3. Meta Data/Pixel Tags. Meta data and pixel tags enable us to track users and email messages.
    2. As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their data is being collected.
    3. We may also collect anonymous data such as traffic, IP addresses and transaction statistics, which may be used and shared on an aggregated and anonymous basis.
  6. Where We Store Your Data
    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
    2. By submitting your personal data, you agree to this transfer, storing or processing.
  7. How We Use And Disclose Your Data
    1. In general, the primary principle is that we will not use any data other than for the purpose for which it was collected other than with the individual’s permission.
    2. You consent to us using and disclosing your personal information in any manner that could reasonably be contemplated by this Privacy Policy and our Terms and Conditions.
    3. We will retain data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
    4. If you are a Consultant, we may disclose your personal information including contact details to a Client, but only when such disclosure is in relation to further progressing the application for the Consultant to provide the Engagement to the Client, or otherwise where you have given us permission to make the disclosure to the Client.
    5. If you are a Client, we may disclose your personal information including contact details to a Consultant, but only when such disclosure is in relation to further progressing the application for the Consultant to perform the Engagement for the Client, or otherwise where you have given us permission to make the disclosure to the Consultant.
    6. We may disclose your personal information to other entities or individuals to facilitate the purpose for which information was collected. Such entities and individuals include:
      1. Third party service providers for the purpose of enabling them to provide a service such as (but not limited to) payroll, superannuation administration, IT service providers, data storage, web-hosting and server providers, debt collectors;
      2. Any third party partners or entities with whom we have a commercial relationship;
      3. Any related entity;
      4. Any applicable or relevant regulator or third party for the purpose of legislative or contractual compliance and/or reporting or when we believe in good faith that disclosure is reasonably necessary to protect our rights, property, or the rights of third parties or the public at large; or
      5. Other entities if you have given your express consent. Those entities and individuals will be permitted to obtain only the personal information necessary to deliver the service. We take reasonable steps to ensure that these organisations and individuals are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
    7. We may use your personal information to:
      1. Establish, maintain and administer your account;
      2. Send you service or promotional communications, including surveys and information about security updates;
      3. Create or distribute marketing material that is relevant to you;
      4. Conduct verifications of profiles, check credentials, monitor and report as permitted in the Terms you have agreed with us or under any applicable laws;
      5. Promote and market the System, our services and products and/or the Consultants and Clients registered on the System.
    8. We will not disclose or sell an individual’s data to unrelated third parties under any circumstances, other than as aggregated and/or anonymous data.
    9. Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
      1. Verifying an individual’s identity;
      2. Communicating with an individual about their relationship with us or use of the System;
      3. Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
      4. As required or permitted by any law (including the EU’s General Data Protection Regulation 2018).
    10. There are some circumstances in which we must disclose an individual’s information:
      1. Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
      2. As required by any law (including the EU’s General Data Protection Regulation 2018); and/or
      3. In order to sell our business or part thereof (as we may transfer data to a new owner).
    11. Where relevant, you consent to the posting and use on the System of any photographs, content and/or personal information you might upload on the System or have otherwise provided consent to publish on the System, in our marketing collateral or social media channels, which we may use in order to provide our services, the marketing of our services or for the purpose of our functions and/or activities.
    12. We may partner with or utilise third-party service providers (such as Gmail from Google, Inc) to communicate with an individual and to store contact details about an individual. These service providers may be located outside the United Kingdom, including the United States of America.
  8. Third Party Accounts
    1. We may link your account with a third party (such as Facebook, LinkedIn or Twitter) to our services to enable certain functionality, which allows us to obtain information from those accounts (including your profile picture, friends or contacts).
    2. We have no control over the privacy policies of those third parties. The information we may obtain from those services often depends on your settings or their privacy policies.
  9. Cookie Policy
    1. The System may use cookies to distinguish you from other users of our System. This helps us to provide you with a good experience when you browse our System and also allows us to improve the System. By continuing to browse the Website, you are agreeing to our use of cookies.
    2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the System.
    3. We use the following cookies:
      1. Strictly necessary cookies. These are cookies that are required for the operation of the System. They include, for example, cookies that enable you to log into secure areas of the System or make use of payment services.
      2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the System when they are using it. This helps us to improve the way the System works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality cookies. These are used to recognise you when you return to the System. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
      4. Targeting cookies. These cookies record your visit to the System, the pages you have visited and the links you have followed. We will use this information to make the System more relevant to your interests. We may also share this information with third parties for this purpose.
    4. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
    5. You have the right to choose whether or not to accept cookies. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our System and the websites of other companies. You may block cookies in several ways:
      1. by using the opt-outs provided below;
      2. through your browser.
    6. You can also block cookies by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. In order to do this follow the instructions provided by your browser. Disabling a cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
  10. Opting “In” Or “Out”
    1. An individual may opt to not have us collect their data. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when:
      1. Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
      2. Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
    2. If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
  11. The Safety & Security Of Data
    1. We will take all reasonable precautions to protect an individual’s data from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
    2. The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, data where the security of information is not within our control.
    3. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
    4. If an individual suspects any misuse or loss of, or unauthorised access to, their data, they should let us know immediately.
    5. We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorised to provide that person with the data.
  12. Complaints & Disputes
    1. If an individual has a complaint about our handling of their data, they should address their complaint in writing to the details below.
    2. If we have a dispute regarding an individual’s data, we both must first attempt to resolve the issue directly between us.
    3. If we become aware of any unauthorised access to an individual’s data we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
  13. Our Rights To Amend This Policy
    1. We keep our privacy policy under regular review and will post any changes to it on this page nest321.com/legal. It is your responsibility to refer back to this Privacy Policy to review any amendments. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
    2. We may also contact you from time to time to advice of any changes if we feel such notification is necessary depending on the extent of the changes.
    3. We may do things in addition to what is stated in this Privacy Policy to comply with the Regulation and nothing in this Privacy Policy shall deem us to have not complied with the EU’s General Data Protection Regulation 2018.
  14. Contacting Us
    1. All correspondence with regards to privacy should be addressed to:
      1. via post to: nest321 Ltd, One Kingdom Street, London W2 6BD
      2. Or emailed to: info@nest321.com
    2. All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable.